In an era where healthcare systems are increasingly burdened by fragmented data and reactive operational models, a significant strategic consolidation aims to forge a new path toward integrated and proactive patient care. The unification of four distinct entities—Sentact, Hardenbergh Group, Preverity, and National Credentialing Solutions—under a single, expanded Sentact brand represents a deliberate move to dismantle operational silos. This integration of technology, advanced analytics, and specialized services is engineered to create a comprehensive platform addressing the mission-critical challenges facing hospitals and health systems today. The core ambition is to empower healthcare organizations to accelerate performance improvements by shifting from a reactive posture to a proactive strategy, fundamentally reimagining how safety, quality, patient experience, and regulatory compliance are managed. This strategic fusion signals a pivotal evolution in the health-tech landscape, aiming to provide a more holistic and effective toolkit for leaders striving for clinical and operational excellence in an increasingly complex environment.
A New Paradigm for Proactive Clinical Operations
The newly unified brand is built upon a foundational philosophy of shifting healthcare operations from a state of reaction to one of proactive management, a vision articulated by CEO Daniel Hart. He emphasized that the consolidated expertise and forward-looking vision empower clients with significantly enhanced tools and actionable insights. This strategic alignment is not merely a corporate rebranding but a concerted effort to integrate disparate functions into a cohesive ecosystem that drives tangible results. By combining sophisticated software with expert consulting services, the platform enables healthcare leaders to anticipate challenges, mitigate risks before they escalate, and continuously refine their processes. The overarching goal is to transform operational data from a lagging indicator of past performance into a leading indicator that guides future improvements in patient safety, clinical quality, and overall organizational efficiency, thereby fostering a culture of perpetual advancement across the enterprise.
Building on this foundation of proactive management, the company has structured its offerings to directly address core areas of clinical performance. The “Drive Safety-At-Scale” pillar is designed to dramatically increase risk visibility through a suite of integrated tools, including comprehensive digital rounding, structured safety huddles, and risk-prioritized audits specifically targeted at preventing Hospital Acquired Conditions (HACs). In parallel, the “Enhance Clinical Quality” pillar provides robust support for clinical excellence. This is achieved through the deployment of industry-leading provider analytics, detailed performance benchmarking against national standards, and advanced peer review software. This technological framework is further strengthened by external peer review consulting services, offering objective, expert evaluation to help organizations identify and address opportunities for quality improvement, ensuring that clinical practices are not only compliant but are also aligned with the highest standards of care delivery.
Elevating Patient and Provider Management
This holistic approach extends to the crucial domains of patient satisfaction and the administrative backbone supporting clinical staff. To “Improve Patient Experience,” the platform offers multifaceted solutions such as structured leader rounding, which ensures executive visibility and accountability at the point of care. This is complemented by self-directed feedback surveys that capture patient sentiment in real time, and innovative caregiver recognition programs designed to boost morale and reinforce service excellence. A sophisticated system for managing complaints and grievances enables on-demand service recovery, turning potentially negative experiences into opportunities for demonstrating commitment to patient-centered care. Simultaneously, the “Advance Provider Management” pillar focuses on driving administrative efficiency and ensuring regulatory readiness. This is accomplished through critical services like interim staffing of medical services professionals, comprehensive Credentials Verification Organization (CVO) services, and innovative pre-credentialing risk analytics that help safeguard the institution.
The successful integration of these four specialized entities under the Sentact banner marked a pivotal moment for the healthcare technology and services landscape. This strategic unification established a comprehensive framework that moved beyond siloed solutions, offering instead a unified platform designed to translate complex operational data into tangible improvements in patient safety and quality of care. The move was reinforced by assurances from President Chris Dube, who confirmed that while the brand message expanded, the core mission and unwavering commitment to exceptional service remained the company’s central focus for its extensive client base. This consolidation, underscored by its trust from 60% of the top 20 U.S. health systems, ultimately provided hospital leaders with a more powerful and cohesive toolkit to navigate the intricate demands of modern healthcare, solidifying the company’s role as an essential partner in the pursuit of clinical excellence.
